PHONE 734-457-2392 15155 S. Dixie Hwy. Monroe MI 48161

Returns

ORDER CANCELLATION POLICY

 
Once the order was placed it can not be cancelled AS WE PROCESS PAYMENTS RIGHT AWAY AND INCUR ADDITIONAL FEES TO PROCESS YOUR PAYMENT. If you feel that you made a mistake, please email us right away and we will be happy to issue a store credit or do an exchange for another item of equal value. IF YOU STILL FEEL THAT YOU MUST CANCEL ORDER ENTIRELY, THERE WILL BE A 10% CANCELLATION FEE FOR INSTOCK MERCHANDISE. Cancelled PRE-ORDERS will be charged 25% cancellation fee. No exceptions. Thank you for understanding!

RETURNS & EXCHANGES.

 
Your satisfaction is important to us. Therefore we would like to minimize returns as much as possible. Please email us for measurements or sizing and we will be happy to help you.
 
Sofi Stella will accept full price items for return within 14 days of purchase, there are no refunds, STORE CREDIT only or Exchange.  RETURNS WILL NOT BE ACCEPTED AFTER 14 days of receipt. ALL SALES ARE FINAL AFTER 14 DAYS OF RECEIPT. ANY MERCHANDISE RECEIVED AFTER 14 DAYS OF RECEIPT WILL BE SHIPPED BACK AT BUYER'S EXPENSE.  All original tags must be attached and a receipt for your return. 
PRE-ORDERS, SALE & PROMOTIONAL ITEMS, ALL HAIR ACCESSORIES AND HATS ARE A FINAL SALE. Anything purchased below retail value is considered "SALE". ITEMS DISCOUNTED BY 50% OR MORE ARE CONSIDERED "FINAL SALE"
No refunds or exchanges will be permitted on birthday wear.
Items must be returned in ORIGINAL packaging and tags still attached to ensure an exchange. PLEASE EXAMINE YOUR MERCHANDISE FOR DAMAGES BEFORE REMOVING ANY TAGS. MERCHANDISE SHIPPED BACK WITHOUT TAGS WILL NOT BE ACCEPTED.
 
Shipping fees are non refundable and return & exchange shipping is your responsibility. If you received a promotional free shipping and are exchanging items, you will be responsible for second shipping charge.
 

STORE CREDIT.

 
To redeem STORE CREDIT please place a new order and mention your credit in comments section. You will still have to enter your credit card to place an order, however your card will only be charged the difference, if any. STORE CREDIT REDEMPTIONS CAN NOT BE COMBINED WITH PROMOTIONAL OFFERS AS STORE CREDIT IS CONSIDERED "A PREVIOUS PURCHASE"
 
We do not require return authorization #, but please make sure to read out return policy before returning anything. Items that do not comply with our policy will be shipped back. You will receive our address with your shipment on a Store Policy Reminder. We are not able to put our address on the invoice!
 

REFUNDS.

 
EXCHANGE OR STORE CREDIT ONLY merchandise received within 14 days of receipt may be exchange or given a store credit. 
 
Sofi Stella Boutique ships via the US Postal Service's Priority Mail. All packages shipped within the United States will have a delivery notification to ensure guaranteed delivery. Next-Day Shipments are also available via Express Mail. All items will ship within 1-2 business days of order but please allow 6 to 10 days for receipt of your package. This time frame allows us to process, package and mail your item. Should you require your item faster, feel free to send us a note and we will try our best to accommodate you! IMPORTANT: We can not be responsible for packages once they leave our hands, if postal service fails to deliver your package and it comes back to us, shipping charges will not be refundable. Therefore please make sure to enter correct shipping and billing address when placing an order.
 
Thank you for shopping at ShopSofiStella.com! Have a wonderful day!

Thank you for shopping at ShopSofiStella.com! Have a wonderful day!